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Why You Should Ask About 24/7 On-site Apartment Maintenance in Indianapolis

August 07, 2020
Patio at North Haven

It just hit midnight, and while you’re going to sleep, you feel a drip, drip drip. Glancing up, you notice a water spot on the ceiling that’s swiftly expanding. Anxiety falls upon you as you scamper for a bucket or waste paper basket to capture the falling water.

What’s next? Do you have an emergency line for maintenance? How many minutes will it take for them to arrive? Should you have to wait until normal business hours? Or were you savvy enough to live in a place with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Is A Maintenance Emergency?

Master bedroom in Indianapolis apartments.

With a little luck, most of your apartment maintenance queries will be minor. You may see that your blocked tub drain requires a a tad bit more finesse than a squirt of Mr. Plumber. Or perhaps you accidentally put a dent in the drywall trying to install your new TV. These are irritating snafus that can hang on until the next day instead of needing an emergency repair during the midnight hour.

Then there are those repairs that need instant attention. Forget about a water leak and all your things in your one-bedroom apartment could see serious damage. A broken smoke detector can keep you -- and your next door neighbors -- restless all night. Emergency repair might also be needed if your heat goes out in below freezing to a voicemail box, which then goes to the front-office worker, who then calls an outside contractor,that then comes over to your home to see what’s going on.

The time difference between the differing systems can seem outrageous, especially when you’re thinking about your family’s safety . If your apartment building has 24-hour emergency maintenance, then a technician should arrive at your place as soon as possible or at a minimum give you an ETA. That’s so much better than waiting for hours hoping a contractor is on their way.

A Few Questions To Ask About Maintenance On Your Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour your apartment and explore the list of apartment amenities in Indianapolis, make sure to inquire about their maintenance procedures. Especially, ask these 3 questions:
  • Does your apartment have on-site technicians or will they use contract technicians?

  • Can you submit maintenance requests by online or phone?

  • What is the emergency maintenance plan of action ? How long does it take for someone to respond?

These are responses that you should understand before it’s midnight and you’re wading through the apartment flood coming from your upstairs neighbor’s toilet.

The Line-Urban Flats on the Monon Only Uses 24/7 On-Site Apartment Maintenance

With The Line-Urban Flats on the Monon, we want you to feel safe and secure in your apartment. All our apartments have on-site maintenance that will complete most emergency maintenance request day or night. Contact us at 317-659-6620 or push the “book a tour” button today!